Refund policy

Returns
At this time, STNDRD does not accept returns on merchandise. All sales are final unless otherwise stated.

If you have an issue with your order, please contact us at shipping@stndrd.app so we can review the situation and determine the best resolution.

 

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at shipping@stndrd.app within 7 days of delivery and include your order number and clear photos of the issue.

When approved, we will replace the item at our expense whenever possible. Our goal is to make it right quickly and fairly.


Exchanges
We do not offer traditional exchanges. However, if there is a verified issue on our end (wrong item, manufacturing defect, damage in transit), we will issue a replacement rather than require a return, unless otherwise specified. Replacement eligibility is determined on a case-by-case basis. To initiate an exchange, contact us at shipping@stndrd.app. 

 

Refunds
Refunds are not guaranteed and are reviewed on a case-by-case basis.

Refunds may be issued if:

  • An item cannot be replaced due to a lack of inventory
  • A made-to-order item is lost, damaged, or incorrect and cannot be reasonably resolved with a replacement
  • An order has not shipped and is not en route after 90 days, with sufficient evidence

If a refund is approved, it will be issued to the original payment method within 10 business days, though processing times may vary by bank or credit card provider.

 

Exceptional Circumstances
In rare cases, we may issue a refund for made-to-order items only if:

  • The item is lost and not currently en route for more than 3 months, or
  • The item arrives damaged or incorrectly sized due to a fulfillment error

Requests must include sufficient evidence and be submitted to shipping@stndrd.app for review.

 

Exceptions & Non-Returnable Items
Certain items cannot be returned and/or refunded, including pre-orders, sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item. 

 

Our Commitment (The Standard)
STNDRD is built on accountability and integrity. While we do not accept returns, we take full responsibility when something goes wrong on our end and will work with you to resolve it fairly and promptly.