Shipping policy

Shipping Locations
STNDRD ships both domestically within the United States and internationally to most countries. All orders are fulfilled from a single distribution center. Please note that international shipments may experience longer transit times due to customs processing and carrier handling outside of our control.

If you have questions about shipping to a specific country, contact us at shipping@stndrd.app before placing your order.

Processing Times
Processing times vary depending on item type and order volume.

  • In-stock domestic orders: Typically process within up to 5 business days
  • International orders: Processing may take significantly longer, in some cases exceeding one month
  • Pre-order or made-to-order items:
    • Production begins after the pre-order window closes
    • Please allow a minimum of 2 weeks for production, plus 5+ business days for shipping

Fulfillment does not occur on weekends or U.S. holidays.

While we strive to ship orders as quickly as possible, processing delays may occur due to distributor constraints or high order volume. We appreciate your patience during these periods.

Shipping Methods & Rates

  • Carrier: FedEx (all orders)
  • Shipping costs: Calculated at checkout based on weight and destination
  • International shipping: Higher rates apply due to carrier and customs costs

All shipping fees are circumstantially non-refundable.

Order Tracking

  • Domestic orders include tracking information, provided via Shopify once available.
  • International orders may have limited or unavailable tracking, depending on the destination and carrier handoff.

If you do not receive tracking details or have questions about your shipment, contact shipping@stndrd.app.

Delays
Shipping delays may occur due to:

  • Distributor or fulfillment constraints
  • Carrier delays
  • Customs processing for international shipments

STNDRD is not responsible for delays caused by carriers, customs authorities, or events outside our control. Estimated delivery times are not guaranteed.

Lost, Stolen, or Missing Packages

  • STNDRD will replace lost packages after carrier confirmation for in-stock items only.
  • Pre-order or made-to-order items are not eligible for replacement if lost.
  • Customers must initiate the claim by contacting shipping@stndrd.app.

Once an order is marked as delivered by the carrier, STNDRD is not responsible for loss or theft.

Incorrect Address
Please ensure all shipping details are accurate at checkout. STNDRD is not responsible for orders delivered to incorrect addresses provided by the customer.

Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer's responsibility and are not included in the purchase or shipping price.

Contact
For all shipping-related questions or issues, please contact:
📧 shipping@stndrd.app